Role responsibilities

Demonstrate strong decision making in line with company goals, social, and environmental best practice
Deliver excellent service and relationship management to clients and publishers across assigned accounts
Ownership of assigned accounts delivery and service levels, pro-actively providing insights to Director of Client Services
Negotiating bespoke exposure packages on behalf of own portfolio and Webgains team
Conducting off-platform recruitment in line with program specifications
Develop vertical-based launch strategies for new programs to the Webgains portfolio and guides / mentors more junior team members on SLA fulfilment
Responsible for developing and hosting vertical specific workshops aimed at educating Account Management team

Contract re-negotiation within own portfolio and on behalf of more junior members of the team
Line management of more junior colleagues, assuming overall responsibility for performance and providing guidance, including PSRs
Point of escalation for more junior members of the team, able to diffuse negative situations and maintain relationships
Participates in developing AM team direction, vision and strategy in line with Webgains objectives
Budget management to ensure optimal ROI – pace performance as per clients’ needs and advise on where to best invest budget to maximize results
Advocate and sell affiliate concepts, publisher types and opportunities to clients while highlighting the scale of opportunity and highlighting relevant reasons to obtain signoff

Role requirements

Demonstrate some/sound/considerable understanding and experience of affiliate marketing & recruitment
Advanced capability with Microsoft office products
Enthusiastic learner, seeking knowledge on internet economy and affiliate channel, competitor and subject matter best practice
Ability to manage time effectively
Excellent communication skills, oral and written
Strong attention to detail
Exceptional troubleshooting and problem-solving experience, sufficient for resolving complex client relationships or publisher channel related issues
Strong experience at Account Management level
Extensive experience of QBR ownership and presentation
Ability to plan on an annual basis, using long range forecasts and KPIs to ensure performance over an extended period
Demonstrable proactivity in reviewing campaign performance, adjusting exposure/placements and liaising with publishers to address issues with performance
Comfortable at analysing data sets from a wide variety of sources, drawing both user and market actionable insights
Previous experience of line management would be advantageous.